Technical Support Specialist
Green Light PS Pty Ltd
Burwood East, Melbourne VIC, Australia
Contract
Work from Office
Night shift
Required skills
Technical Support
Service Desk
Help Desk
Network Operations Centre (NOC)
Incident Management
Service Level Agreements
ITIL
Documentation
Network Troubleshooting
Customer Support
Infrastructure Monitoring
Major Incident Management
Foundational Networking
Security Concepts
Perks & benefits
6-month contract with extension potential, Opportunity to work in telecommunications and system integration environment, Exposure to enterprise infrastructure and NOC operations
Job description
Green Light is seeking a Technical Support Specialist for a 6-month assignment with potential extension. The role involves providing technical support, monitoring Network Operations Centre activities, managing customer infrastructure monitoring, ensuring service level agreements are met, escalating incidents, documenting resolutions, handling major incidents and acting as the first point of contact for network-related issues. The successful candidate will work with internal teams and customers while following ITIL processes and operational procedures.
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