IT Service Desk Analyst (Level 1/2)
Humanised Group
Brisbane, QLD, Australia
Contract
Work from Office
Required skills
Service Desk
Level 1 Support
Level 2 Support
Help Desk
Desktop Support
Incident Management
Request Management
Active Directory
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Windows OS
ITSM Tools
ServiceNow
Jira
Cherwell
Remedy
Freshservice
Entra ID
Azure AD
Intune
Mobile Device Support
ITIL
Perks & benefits
Opportunity to work within a structured technology team, Exposure to enterprise IT environments, Contract role with potential career opportunities, Experience across modern Microsoft technologies
Job description
Humanised Group is seeking an experienced IT Service Desk Analyst to join an internal technology team. The role provides Level 1 and Level 2 technical support, incident management, request fulfilment, user account administration, Microsoft 365 support, Windows desktop support and ticket management. The successful candidate will deliver customer-focused technical support while following ITSM processes and SLAs.
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