Desktop Support
Northrop Grumman Australia Pty Ltd
Ipswich, Brisbane QLD, Australia
Full Time
Hybrid
Required skills
Desktop Support
Level 1 Support
Level 2 Support
Service Desk
IT Technical Support
Troubleshooting
Hardware Support
Software Installation
Windows 10/11
Microsoft Office
Mobile Device Management (MDM)
Active Directory
Exchange
SCCM
Ticketing Systems
Infrastructure Support
Patch Management
Device Deployment
Customer Service
Perks & benefits
Large enterprise IT environment, Exposure to desktop, infrastructure and mobility support, Work alongside experienced IT professionals, Learning and development opportunities, Career growth pathway
Job description
Northrop Grumman Australia is seeking a customer-focused Service Centre Support Analyst to provide Level 1 and Level 2 desktop and infrastructure support within a large enterprise environment. The role involves troubleshooting user issues, deploying and supporting Windows devices, managing hardware and software deployments, supporting mobile devices, handling incidents through ticketing systems and assisting with infrastructure-related tasks and IT projects.
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