Help Desk Analyst 2
Epitec, Inc
Augusta, ME, Australia
Full Time
Work from Office
Required skills
Cisco Routers
Cisco Switches
Help Desk Support
Technical Support
Network Administration
Network Monitoring
Hardware Troubleshooting
Software Administration
Ticket Management
Documentation
Technical Writing
Customer Service
Inventory Management
Inventory Software
Data Entry
Data Analysis
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Troubleshooting
Problem Solving
Communication Skills
Perks & benefits
Professional Development, 401K, Employee Referral Program, Life Insurance
Job description
100% onsite role supporting Maine state offices. Provide Tier 2 technical support, troubleshoot Cisco switches/routers, handle help desk tickets, diagnose hardware/software issues, support users through phone and remote assistance, document processes, maintain knowledge base, assist field technicians, coordinate training and manage network inventory operations. Responsible for inventory audits, cycle counts, stock forecasting, procurement tracking, equipment logistics, reporting and maintaining accurate inventory records. Must provide quality customer support, prioritize workload, identify and escalate issues, and contribute to service improvement initiatives."
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