Service Desk Officer
Blacktown City Council
Blacktown, Sydney NSW, Australia
Full Time
Work from Office
Required skills
Service Desk Support
Help Desk Support
Troubleshooting
Hardware Support
Software Support
Windows 10
Windows 11
Audio Visual Technology
IT Service Management
Incident Management
Customer Service
Technical Documentation
Perks & benefits
Permanent full-time role, 35-hour working week, Flextime arrangement, 12% superannuation, Competitive leave entitlements, Training and development support, Fitness Passport, Social clubs, Wellbeing programs
Job description
Blacktown City Council is seeking a Service Desk Officer to provide first-level ICT support across Council operations. The role acts as the first point of contact for technology support, responding to calls and emails, troubleshooting technical issues, resolving incidents and service requests, and escalating complex problems when required. Responsibilities include setting up and configuring laptops, hardware and software, supporting Windows 10 and Windows 11 environments, assisting with meeting room and audiovisual technology, maintaining equipment records, updating technical documentation and using IT service management systems to track and manage requests. The successful candidate will provide customer-focused technical support, communicate clearly with staff and take ownership of issues through to resolution while contributing to effective ICT service delivery.
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