Call Centre Operations Support
People2people - HR Solutions
Sydney Olympic Park, NSW, Australia
Full Time
Work from Office
Required skills
Operations Support
Contact Centre Operations
Customer Experience
System Administration
Data Analysis
Vendor Coordination
Quality Assurance
Stakeholder Management
Process Improvement
Perks & benefits
Competitive salary, employee discounts, wellbeing initiatives, onsite parking
Job description
People2people is recruiting a Call Centre Operations Support professional for Samsung Electronics. The role supports customer operations, technology platforms and business improvement initiatives. Responsibilities include administering contact centre user access including ID creation, approvals, audits and account deactivation; verifying vendor invoices and coordinating approvals; managing system maintenance and enhancements; supporting customer experience improvements across phone, chat, chatbot and email channels; analysing customer service data; coordinating asset stocktakes; organising meetings, workshops and training sessions; conducting quality assurance reviews; and providing operational support to improve customer journeys.
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