Service Operations Lead, Perpetual Wealth Management
Perpetual Services Pty Limited
Sydney, NSW, Australia
Full Time
Hybrid
Required skills
Service Operations
IT Service Management
ITIL Framework
ServiceNow
Incident Management
Problem Management
Change Management
Disaster Recovery
Service Continuity
Team Leadership
Stakeholder Management
Perks & benefits
Up to 6 weeks leave, hybrid work, wellbeing allowance, study support, professional development, remote work flexibility
Job description
The Service Operations Lead will govern, support and enhance end-to-end operational processes, IT service management practices and frameworks across Perpetual Wealth Management. The role is responsible for leading service operations teams, managing service levels and KPIs, governing ITSM processes including Incident, Problem and Change Management, managing ServiceNow, improving operational efficiency, maintaining documentation, and developing disaster resilience strategies. The position will collaborate with technology teams, business stakeholders and partners to ensure service continuity, reduce operational risk and deliver consistent business outcomes.
Ready to apply?
Create a free candidate account to submit your application for this role. After signup you’ll return here to finish applying.
- View full job details above — no account needed
- Sign up once, then apply in a few steps
- Upload your resume and track applications