Customer Service Representative (VIC)
Nexigen Digital
Narre Warren, Melbourne VIC, Australia
Full Time
Work from Office
Required skills
Customer Service
Call Centre
Email Support
Live Chat
Billing
Invoicing
Domain Names
DNS
Web Hosting
cPanel
WHM
Linux
FTP
SSH
POP3
IMAP
SMTP
Problem Solving
Communication Skills
Perks & benefits
Comprehensive training; IT career development; Weekly onsite meals; Snack bar; Private gym; Personal training; Wellness centre; Gaming facilities; Free barber services; Social events; Training support
Job description
Customer Service Representative role supporting customers across domain names, website hosting and digital services. Responsibilities include handling inbound calls, customer enquiries, billing tasks, invoice queries, account updates, service upgrades, hosting support and resolving customer requests through phone, chat and email. The role provides training and development for candidates interested in starting a career in IT and customer support.
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