Customer Service Representative (QLD)
Nexigen Digital
Southport, Gold Coast QLD, Australia
Full Time
Work from Office
Required skills
Customer Service
Call Centre Support
Email Support
Live Chat Support
Billing Queries
Invoicing
Domain Management
Domain Names
DNS
Web Hosting
cPanel
WHM
Linux
FTP
SSH
POP3
IMAP
SMTP
Problem Solving
Communication Skills
Technology Knowledge
Perks & benefits
Comprehensive training; IT career development opportunities; Weekly onsite meals; Fully stocked snack bar; Drinks fridge; Private gym; Personal training sessions; Wellness centre; Gaming facilities; Free barber and stylist services; Regular social events; End-of-year celebrations; Training and upskilling support
Job description
Nexigen Digital is seeking a Customer Service Representative to join its front-line support team in Southport, Gold Coast. The role focuses on providing exceptional customer support for domain names, website hosting and digital services. Responsibilities include triaging inbound calls, handling customer enquiries, managing billing and invoice queries, updating domain registration details, processing account and service upgrades, assisting with hosting enquiries, and resolving customer issues through phone, live chat and email channels. This entry-level role provides comprehensive training and is ideal for candidates passionate about technology who want to start a career in IT customer support.
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