Client Service Specialist
Sterling Brokers
Remote, Not Applicable, Canada
Full Time
Work from Home
Required skills
Bilingual
French
Microsoft Excel
Microsoft Office
CSS
HRIS
Account Management
Client Services
Customer Success
Salesforce
Zendesk
Monday.com
Time Management
Perks & benefits
Equity participation, Comprehensive health and wellness benefits, Flexible Paid Time Off, Remote-first work environment, Career growth opportunities
Job description
Provides front-line support and client care to new and existing group benefits clients. Handles client inquiries and escalations, answers questions related to benefit coverage, claims processes, registration and insurance carrier rules, and works with Account Management and Implementation teams to improve client experience.
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