Customer Relationship Manager
Barchester Healthcare
Bracknell, Berkshire, United Kingdom
Full Time
Work from Office
Required skills
Sales
Marketing
Customer Relationship Management
CRM Systems
Salesforce
Lead Generation
Enquiry Management
Conversion Rate Optimisation
Community Networking
Digital Marketing
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Communication Skills
Customer Service
Target Achievement
Full UK Driving Licence
Perks & benefits
Competitive salary; Commission structure; Retail and leisure discounts; Wellbeing support; Best Doctors Service; Supportive team environment; Career development opportunities; Progression opportunities within a leading healthcare provider
Job description
Barchester Healthcare is recruiting a Customer Relationship Manager to join its care home team. The role focuses on increasing occupancy through professional sales and marketing activities, managing customer enquiries, developing the digital profile of the care home, building relationships with the local community, and supporting the management team to achieve business growth. Responsibilities include managing enquiries to improve conversion rates, achieving occupancy targets, networking with local communities, supporting marketing activities, identifying sales opportunities, analysing CRM data, maintaining customer databases, responding to enquiries, generating leads, providing welcoming home tours, engaging with residents and relatives, and representing Barchester Healthcare in a professional manner.
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