Customer Service Team Leader
Reed
Redhill, Surrey, UK
Full Time
Work from Office
Required skills
Customer Service Leadership
Contact Centre Management
Team Coaching
Complaint Handling
CRM Systems
Microsoft 365
Data Analysis
GDPR
Customer Experience
Perks & benefits
Professional Development, Leadership Opportunity, Full-Time Role
Job description
Lead and develop a customer service team, manage escalated enquiries, improve service delivery, monitor performance, support change initiatives and ensure excellent customer experiences across multiple channels.
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