Contact Centre Team Leader
Reed
Redhill, Surrey, UK
Full Time
Work from Office
Required skills
Contact Centre Management
Customer Service Leadership
Team Coaching
Complaint Handling
CRM Systems
Microsoft 365
Call Centre Systems
Data Analysis
GDPR
Customer Experience
Perks & benefits
Leadership Opportunity, Professional Development, Full-Time Position
Job description
Lead and develop a contact centre customer service team, manage escalated customer issues, improve service performance, monitor team KPIs, support operational changes and deliver excellent customer experiences across multiple channels.
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