IT Support Engineer
Career Cross Ltd
Central London, London, United Kingdom
Full Time
Work from Office
Required skills
IT Support
IT Support Engineer
Software Support
Windows Environment
Active Directory (AD)
Microsoft 365
Exchange Online
OneDrive
SharePoint
Microsoft Teams
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Desktop Support
Laptop Support
Printer Configuration
User Support
Ticket Management
Technical Documentation
Client Communication
Problem Solving
Perks & benefits
Salary £35,000 per annum; Benefits package; Monday-Friday working hours (9am-5pm); Client-facing technical role; Opportunity to work with professional services clients; Career growth opportunities; Hands-on experience with Microsoft technologies
Job description
Career Cross Ltd is seeking an IT Support Engineer to provide high-quality in-person technical support for professional services clients in the construction sector. Based primarily at client offices in Central London, the role involves acting as the main onsite technical contact, resolving daily IT issues, maintaining Windows-based environments, supporting users, and ensuring smooth business operations. Responsibilities include providing hands-on support for hardware, software, and network issues, troubleshooting Windows networks and Active Directory domains, supporting Microsoft 365 services including Exchange Online, OneDrive, SharePoint and Teams, managing desktop and laptop setups, configuring printers and peripherals, performing software installations, carrying out routine maintenance, building strong client relationships, escalating complex issues when required, documenting support activities, managing tickets, and contributing to knowledge bases.
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