Client Service Advisor
tmGroup (UK) Ltd.
Swindon, Wiltshire, United Kingdom
Full Time
Hybrid
Required skills
Previous experience in customer service or a client-facing role
Strong written and verbal communication skills
Confidence using and learning new systems
Positive/proactive approach to problem-solving
Good attention to detail and organizational skills
Collaborative mindset
Perks & benefits
25 days holiday + holiday purchase scheme, Private health cover, Pension, Life assurance, Flexible benefits scheme (financial/wellness/legal/medical), Free parking, Free breakfast and fresh fruit, Rewards platform with discounts, Hybrid working
Job description
At tmGroup, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients. We’re now looking for a Client Advisor to join our Client Services team. As part of our team, you’ll support customers and suppliers with a wide range of enquiries while delivering a high standard of service. You’ll start by learning the fundamentals of our systems and processes, including mapping and search-related tasks, before gradually progressing into more complex customer queries and specialist areas. Day-to-day responsibilities include acting as a first point of contact via phone/email, resolving queries, using internal systems to manage tasks, and supporting customers with search orders.
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