Customer Relationship Executive

Job Description: Customer Relationship Executive (CRE) Location: Bangalore, Indira Nagar Employment Type: Full-time About the Role AK Clinics is looking for a dynamic and target-driven Customer Relationship Executive (CRE) to manage patient consultations, drive treatment conversions, maintain excellent patient relationships, and support smooth clinic operations. Key Responsibilities Counsel patients regarding Hair Transplant and Cosmetology treatments. Handle inbound and outbound calls and follow up with prospective patients. Achieve individual and clinic revenue targets through patient conversions and cross-selling. Maintain lead records, CRM data, and daily reports. Coordinate with doctors, counselors, and technicians for seamless patient care. Conduct post-treatment follow-ups and collect patient feedback. Ensure compliance with clinic SOPs and maintain service quality. Support training of new team members and monitor team performance. Key Performance Indicators (KPIs) Achieve monthly sales and revenue targets. Maintain conversion ratio: Hair Transplant: 30%+ Cosmetology: 50%+ Daily calling and follow-up with existing & new leads. Accurate CRM updates and daily reporting. High patient satisfaction and positive feedback scores. Adherence to clinic SOPs and operational standards. Eligibility Graduate in any discipline. 2–5 years of experience in Sales, Patient Counseling, Customer Relationship, or Healthcare. Experience in Hair Transplant, Dermatology, Aesthetic, or Healthcare industry preferred. Excellent communication, sales, and customer handling skills. Proficient in CRM systems and basic MS Office. Why Join AK Clinics? Work with one of India's leading Hair Transplant & Aesthetic Clinic chains. Attractive incentives and career growth opportunities. Professional learning and development. Dynamic and supportive work environment.